Shipping FAQ

How long does it take to process my order?

We aim to process any orders received before 3:00pm the very same day.  (excludes weekends and holidays).

How will my item ship and when will I get it?

If you’re orders total weight is less that 2kg’s expect your delivery via Royal Mail, If you’re order exceeds 2kg’s you should expect your order via Fedex.

Shipping Options Explained

Free shipping (order over £50) – Does what it says on the tin. This will always be sent the most economical way

Standard – Delivery confirmed service, aim’s to deliver within 2-5 business days.

Next Shipping – next working day fully tracked service (Saturdays NOT included)

Click & Collect – If you live local or just happen to be passing you can order and pay online and collect from our Kendal store LA9 7EN. (8:30am- 5:30pm Mon,Tue,Wed,Fri or 8:30am – 7:00pm Thursday & 9:00am -12:00pm Saturday)




Once you have placed your order, you cannot make changes as our system is automated. Additions, free items, etc. cannot be added to your order once it has been placed. In order to be eligible for a return, the item/s must be new and the packing unopened. Items must also be returned within 30 days from the date of delivery. Returns are subject to a 15% restocking fee. Return labels are the responsibility of the customer.

Note: should you ship an item to a freight forwarder, we will not warranty any products for damages.